Be Our Guest (10th Anniversary Updated Edition)
Perfecting the Art of Customer Service
$52.90
- Hardcover
224 pages
- Release Date
8 November 2011
Summary
Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.
Now, in honor of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world…
Book Details
| ISBN-13: | 9781423145844 |
|---|---|
| ISBN-10: | 1423145844 |
| Author: | Ted Kinni, Wendy Lefkon |
| Publisher: | Disney Book Publishing Inc. |
| Imprint: | Disney Editions |
| Format: | Hardcover |
| Number of Pages: | 224 |
| Edition: | 10th |
| Release Date: | 8 November 2011 |
| Weight: | 436g |
| Dimensions: | 25mm x 236mm x 160mm |
| Series: | A Disney Institute Book |
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About The Author
Ted Kinni
Ted Kinni has authored thirteen business books and ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
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