Market and User Research Operations

“Marsh has written the Swiss Army Knife of ResearchOps books. Market and User Research Operations is packed with ready-to-use templates and guides that turn ResearchOps theory into practice. Essential reading whether you’re taking your first steps or you’ve been in ResearchOps for years.” * Kate Towsey, Author of Research That Scales: The Research Operations Handbook (Rosenfeld, 2024) *
“Market and Research Ops strikes the right tone between theory and practice - heavy on the practice, which means there are things that you’ll be able to do the moment you close it! It’s accessible, with easy-to-understand language (that won’t put you to sleep) and practical tips that you can lift wholesale to present to your manager/key stakeholders. Marsh providers detailed guidance to give anyone interested in ResearchOps a thorough grounding in necessary processes and procedures. It’s required reading for anyone, whether if you’re doing the generic ops busywork (templates, recruitment) all the way through to building a scalable ReOps practice within your organization.” * Natasha den Dekker, Lead UX Researcher *
“I wish I had access to this when starting out in research ops! Stephanie’s book efficiently outlines the different approaches that can be taken for every aspect of research ops, stipulating clearly what needs to be considered for each approach, and offering handy examples and templates along the way.” * Saskia Liebenberg, Research Operations Lead, Monzo *
“Having worked closely with Stephanie Marsh, I know firsthand how deeply they understand the real-world challenges of Research Ops. This book captures that knowledge and turns it into an indispensable guide for teams at every stage. This book is a must-read for anyone building or scaling Research Ops” * Noémie Lozé, Research Operations Lead, Bumble *
“Are you a Research Leader or a Research Ops professional? This book is essential reading for you! Steph has created a hugely valuable resource for all levels of organisational maturity and scale. Whether you are new to Research Operations or an experienced professional, working in a small immature research team or a more advanced function, you will find plenty of practical takeaways, tips and templates you can put into practice straight away.” * Emma Boulton, Research Leader *
“Whether you’re setting up ResearchOps for the first time, or the fifth time, this practical guide will feel like the friend you can turn to - for reminders that yes, it is a lot, and for the best practice templates, tools, and guides - up to date, and trustworthy. Get yourself the best ReOps friend you never knew you could have, and get started!” * Brigette Metzler, Research Operations Lead, Bupa APAC and Former Co-Chair of the global ResearchOps Community *
“Stephanie Marsh has written an excellent, practical, no-nonsense field manual for setting up and running research operations from scratch, no matter the size of your team. This book is sure to be a go-to reference for anyone involved in the operations of a research team.” * Katie Taylor, UX Research Manager *

Stephanie Marsh (she/they) is a leading expert in UX Research and UX Research Operations based in the UK. As the former Head of User Research and Analysis at the UK Government Digital Service and Head of Digital at the UK Ministry of Defence, they have played a pivotal role in advancing digital innovation within the public sector. Previously a Bunnyfoot consultant, one of the UK’s leading UX consultancies, Stephanie has applied their expertise to enhance user experiences across diverse industries. As a respected thought leader, she has contributed to peer-reviewed publications and shared insights through speaking engagements at conferences and industry events.

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