I'll Be Back

“Shep Hyken has developed a customer loyalty playbook that is more than a one-time read. The book highlights foundational concepts, time-tested successful methodologies, cultural implications, importance of core values, metrics that matter most, role of automation and how service organizations can optimize the continuous value flow. This is THE reference guide for how companies can compete and win in a hyper-connected, knowledge-sharing digital economy.”—Vala Afshar, Chief Digital Evangelist, Salesforce“Successful companies are seeking ways to build and deliver connected customer experiences using a combination of technology and human-to-human connections. They aim to create Moments of Magic for all their customers. Shep Hyken shows you exactly how to do this and more.”—Gabriele “G” Masili, VP and CTO, Customer Experience & Success, Microsoft “AMAZING! Shep’s magic continues with I’ll Be Back, a powerful yet practical must-read book that will energize your entire organization, maximize the effectiveness of your customer service team and drive customer loyalty.” —Timothy L. Ferree, Learning Manager, FedEx Customer Experience “This book is a reality check for companies on the importance of priceless experiences that get customers to come back.”—Lance Gruner, EVP, Global Customer Care, Mastercard

Shep Hyken, CSP, CPAE is the CAO (Chief Amazement Officer) of Shepard Presentations. As a customer service expert and keynote speaker, Shep works with companies who want to build loyal relationships with their customers and employees. His focus is on delivering amazing customer service, customer engagement, managing the customer experience and creating customer loyalty. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.

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