Customer Experience For Dummies, 1st Edition
$41.60
- Paperback
368 pages
- Release Date
6 November 2014
Summary
Gain, Engage, and Retain Customers with Positive Experiences
A positive customer experience is absolutely essential to keeping your business relevant. Today’s business owners need to know how to connect and engage with their customers through a variety of different channels, including online reviews and word of mouth. Customer Experience For Dummies helps you listen to your customers and offers friendly, practical, and easy-to-implement solutions for incorporating customer …
Book Details
| ISBN-13: | 9781118725603 |
|---|---|
| ISBN-10: | 1118725603 |
| Author: | Roy Barnes, Bob Kelleher |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | For Dummies |
| Format: | Paperback |
| Number of Pages: | 368 |
| Edition: | 1st |
| Release Date: | 6 November 2014 |
| Weight: | 476g |
| Dimensions: | 234mm x 185mm x 28mm |
| Series: | For Dummies |
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About The Author
Roy Barnes
Roy Barnes is one of the leading authorities on Customer Experience Design and Performance Management. He has more than 25 years of experience delivering world class results in both the for-profit and non-profit sectors.
Bob Kelleher is the author of Employee Engagement For Dummies and the Founder of The Employee Engagement Group.
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