Failure to Communicate

In this engaging and comprehensive new book Professor Kreuz shares the cognitive science of miscommunication and its relevance for our everyday interactions. The result is useful, thought-provoking, and also entertaining. A must-read for anyone interested in understanding why we so often misunderstand.

—Penny M. Pexman, University of Calgary

With vivid anecdotes and erudite illustrations and through accessible and compelling psychological explanations, Kreuz masterfully demonstrates how human communication can be both robust as well as brittle.

—Morton Ann Gernsbacher, University of Wisconsin-Madison

The book presents a fascinating parade of examples of miscommunications and their causes. Kreuz is a brilliant storyteller and manages to relate the results of psychological experiments in an engaging and interesting way. Ironically enough, for a book on miscommunication, he is clear and completely understandable all the way.

—Salvatore Attardo, Texas A&M University-Commerce

Roger Kreuz is an Associate Dean of the College of Arts & Sciences at the University of Memphis and a Professor in the University’s Psychology Department. He works mainly in experimental psychology, cognitive psychology, and psychology of language. He earned his Ph.D at Princeton University. In addition to two edited, and over fifty journal articles and book chapters, He has been an author on about a hundred research presentations at national and international conferences. According to Google Scholar, his publications have been cited more than 5,000 times. He has fellow status in three professional organizations: The Association for Psychological Science, the Psychonomic Society, and the Society for Text and Discourse.