Call Centers For Dummies, 2nd Edition by Real Bergevin, Paperback, 9780470677438 | Buy online at The Nile
Call Centers For Dummies, 2nd Edition, 9780470677438
Paperback
Unlock call center profit: Boost revenue, efficiency, and customer satisfaction.

Call Centers For Dummies, 2nd Edition

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$55.11

  • Paperback

    384 pages

  • Release Date

    15 April 2010

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Summary

Tips on making your call center a genuine profit center

In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that’s transforming today’s call cente…

Book Details

ISBN-13:9780470677438
ISBN-10:0470677430
Author:Real Bergevin, Bruce Simpson, Winston Siegel, Afshan Kinder
Publisher:John Wiley & Sons Inc
Imprint:For Dummies
Format:Paperback
Number of Pages:384
Edition:2nd
Release Date:15 April 2010
Weight:522g
Dimensions:231mm x 185mm x 25mm
Series:For Dummies
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About The Author

Real Bergevin

Réal Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear’s clients include companies such as Scotiabank, TELUS, and Ceridian.

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