Call Centers For Dummies
$54.87
- Paperback
384 pages
- Release Date
15 April 2010
Summary
Call Centers: From Cost to Profit
Tips on making your call center a genuine profit center
In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new techn…
Book Details
| ISBN-13: | 9780470677438 |
|---|---|
| ISBN-10: | 0470677430 |
| Series: | For Dummies |
| Author: | Real Bergevin, Bruce Simpson, Winston Siegel, Afshan Kinder |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | For Dummies |
| Format: | Paperback |
| Number of Pages: | 384 |
| Edition: | 2nd |
| Release Date: | 15 April 2010 |
| Weight: | 522g |
| Dimensions: | 231mm x 185mm x 25mm |
About The Author
Real Bergevin
Réal Bergevin is executive vice president of Transcom Worldwide. Afshan Kinder, Winston Siegel, and Bruce Simpson are partners in SwitchGear Consulting, a company specializing in call centers and change management. SwitchGear’s clients include companies such as Scotiabank, TELUS, and Ceridian.
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