The Hard Truth About Soft Skills

”[Klaus’s] practical advice is delivered in the conversational style of a one-on-one session with a personal coach… The volume is recommended for those who are in need of a more personable approach to rising up professionally.” – Publishers Weekly “The authors offer 54 important workplace lessons…[and]…offers important insight for career management which will be helpful to a wide range of library patrons.” – Booklist “This is a good book to read with a notebook at your side, in case you spot anything you’ve been doing to hold yourself back in the workplace.” – Atlanta Journal-Constitution

Peggy Klaus trains professionals worldwide at leading companies that include Credit Suisse, Disney, UNICEF, and Kaiser Permanente. Author of BRAG! The Art of Tooting Your Own Horn Without Blowing It, she is regularly featured in a wide range of media including the Today Show, 20⁄20, BusinessWeek, the Wall Street Journal, the New York Times, and O Magazine. Klaus has lectured at Harvard; the University of California, Berkeley; and Wharton. She lives in Berkeley, California.