Business Transformation and Digital Innovation in the Service Sector

Pankaj Kumar Tyagi is an academician, accomplished researcher, and experienced consultant, presently serving as Professor of Tourism and Management at the University Institute of Tourism and Hospitality Management at Chandigarh University, Mohali, India. He holds a master’s degree in Tourism and Management, an M.Phil. in Tourism, and a doctorate (PhD) in Tourism.

With over 22 years of professional experience, Dr Tyagi has made significant contributions across the domains of industry engagement, higher education, professional training, and consultancy. His areas of specialization include destination management, travel processes, sustainable and regenerative tourism, and emerging disruptive technologies. He has authored or edited 20 academic books and published more than 50 research papers in reputed international journals spanning the fields of tourism, management, technology, and sustainability.

In addition to his academic writing, Dr Tyagi serves as a reviewer for several esteemed international journals. His ongoing academic, research, and consultancy efforts continue to shape discourse around sustainable tourism, advanced management practices, and the integration of emerging technologies in the tourism, management, and service sectors.

Ajit Kumar Singh is currently serving as Professor of Hospitality at the University Institute of Tourism and Hospitality Management, Chandigarh University, Mohali, India. He holds a PhD in Management from Magadh University, Bodhgaya, and brings over 15 years of experience in teaching and training within the tourism and hospitality industry. Dr Singh has authored more than 30 research papers indexed in reputable databases. His core research interests lie in tourism management, hospitality operations, and sustainable tourism practices.

Keshav Kaushik is a leading cybersecurity and digital forensics expert, currently Associate Professor at the Center for Cyber Security and Cryptology, Sharda School of Computer Science & Engineering, Sharda University, Greater Noida. A core member of the Cybersecurity Center of Excellence, he specializes in AI-driven security, digital forensics, and cybercrime investigation. Recognized among the World’s Top 2% Scientists by Stanford University and Elsevier (2024), Dr Kaushik has authored 200+ publications, including 35+ SCI/SCIE/Scopus journal articles and 80+ Scopus-indexed conference papers, along with 40+ books and 30 book chapters. He holds multiple patents and copyrights. Dr Kaushik is a Guest Editor for the IEEE Journal of Biomedical and Health Informatics and Associate Editor or Board Member for several Scopus/ESCI-indexed journals, including Springer’s International Cybersecurity Law Review. He is a Certified Ethical Hacker (CEH v11), ISO/IEC 27001:2013 Lead Auditor, IBM Cybersecurity Analyst, and QCSP. His leadership extends to being Vice-Chairperson of the Meerut ACM Chapter, Senior IEEE Member, and Bentham Science Ambassador.

Vipin Nadda is currently serving as Senior Lecturer and Programme Manager (Tourism, Hospitality, and Events) in the University of Sunderland, London. A science graduate with MBA (Marketing), MTA (Tourism), and PhD (Tourism Management), he has more than 20 years of experience in academics and industry. As an active researcher, he had authored and edited eight books, published more than 30 research articles, presented papers in various international conferences, and published scores of book chapters. He is the Co-editor-in-Chief for International Journal of Entrepreneurship, Management, Innovation and Development and have organized many international conferences.