What Customers Hate
drive fast and scalable growth by eliminating the things that drive away business
$28.00
- Paperback
240 pages
- Release Date
29 January 2023
Summary
Stop the Hate: A Customer Experience Playbook
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you’re selling to consumers or business-to-business (B2B), perfection in the marketplace does not exist. When making buying decisions, customers are faced with an array of imperfect choices. The best organizations in the world are not only delivering great customer experience, but they’re also tak…
Book Details
| ISBN-13: | 9781400236671 |
|---|---|
| ISBN-10: | 1400236673 |
| Author: | Nicholas Webb |
| Publisher: | HarperCollins Focus |
| Imprint: | HarperCollins Leadership |
| Format: | Paperback |
| Number of Pages: | 240 |
| Release Date: | 29 January 2023 |
| Weight: | 222g |
| Dimensions: | 212mm x 138mm x 19mm |
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About The Author
Nicholas Webb
Nick Webb is one of the top Customer Experience and Customer Service experts in the world. He has been awarded the “Global Gurus Top 30” designation for Customer Service, for seven years in a row. Nick is the CEO of myLearnLogic.com, a Customer Experience Training and Advisory Firm that works with some of the top brands to help them build world-class customer experiences.
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