Clinical Intelligence in Home Care, Hospice, and Home Health

In the home, no one is watching between visits.

A nurse comes twice a week. An aide stays for four hours. A hospice team answers the phone at night. In between, a daughter, a spouse, or a private caregiver fills the hours. When something goes wrong, the record that follows is written in pieces, by different people, often later and away from the patient. Each source holds part of the story. None holds all of it.

Claims arising from private-duty home care, skilled home health, a…