Thinking in Services
Encoding and Expressing Strategy through Design
$84.65
- Paperback
296 pages
- Release Date
1 September 2018
Summary
Services are such integral parts of the daily life of individuals and organisations that a day without paying for or providing them is inconceivable. They come in so many different shapes and sizes , we have difficulty defining them let alone designing them properly. So what?
The universe of services is expanding faster than ever, and along with it new modes of failure arise, exposing us to unexpected costs and risks. Even the simplest of services are dynamic and complex in the …Book Details
| ISBN-13: | 9789063694890 |
|---|---|
| ISBN-10: | 906369489X |
| Author: | Majid Iqbal |
| Publisher: | BIS Publishers B.V. |
| Imprint: | BIS Publishers B.V. |
| Format: | Paperback |
| Number of Pages: | 296 |
| Release Date: | 1 September 2018 |
| Weight: | 300g |
| Dimensions: | 230mm x 175mm |
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About The Author
Majid Iqbal
Majid Iqbal is an expert on policy, strategy, and design. As an advisor at the Dutch Ministry of Economic Affairs and Climate he co-founded a special unit called XLAB; developing new approaches to complex problems and methods for visualizing systems, services, and transitions. He cut his teeth in sales and product management, before moving to teaching, consulting, and design. Since after Carnegie Mellon, Gartner, and PwC, he has been on a mission to bring more clarity to the concept of a service, as it relates to implementing policy or strategy. His other voyage of discovery is about cooking and patterns in food across cuisines and cultures.
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