AI Strategy for Sales and Marketing

“A must-read for anyone intent on thriving in the age of intelligent marketing, this book offers nothing less than a masterclass in harnessing AI responsibly and profitably. Bravo!” * Javier Meza, President Marketing & Europe CMO, The Coca-Cola Company *“Katie King continues to lead the conversation on AI in marketing. Her book is a must-read for marketers navigating the AI revolution, offering clarity, credibility and practical insight into one of the most transformative forces in our industry. It expertly connects the strategic dots between marketing, sales and customer experience - making it an essential read for those looking to lead with confidence in an AI-driven world.” * Chris Daly, FCIM, Chief Executive, Chartered Institute of Marketing *“Katie King has successfully written another must-read with this highly engaging, positive, practical guide. Clear and coherent, it will prove not only an excellent companion for those in the business of marketing but for anyone interested in how to ‘do’ AI: people relating, product and profit creating. Trust and ethics flow throughout, King, rightly, puts the human and our relationships at the heart of it all. Values in and value from AI, that’s what this book is all about.” * Lord Chris Holmes, UK Parliament *“They say, ‘AI is only as good as the data that powers it.’ The same is true for the intentionality of the person prompting AI. Katie King’s book empowers those with the greatest of intents to surpass their customer’s expectations by using AI to make, wait for it, connections more human.” * Brian Solis, World-renowned digital futurist, best-selling author of Mindshift, Transform Leadership, Drive Innovation, and Reshape the Future *“From ethical AI principles to real-world case studies, this book bridges the gap between innovation and execution. A valuable read for leaders who want to turn AI potential into measurable results.” * Derek Madden, CEO, Moorabool Shire Council *“Katie King’s latest book gives a clear view of how AI is reshaping marketing, with useful tools and real examples throughout. The chapter on Industry 5.0 stands out, showing how human-AI collaboration is shaping the future. It highlights why students need to engage with material like this to stay ahead in a fast-changing field. I recommend it for anyone studying or teaching marketing who wants to keep up with where the industry is going.” * Dr Geri Harris, Director - Business Undergraduate, AUT Business School *“In the second edition of Katie King’s book, the author explores deeper perspectives on AI and its use in Marketing and Sales functions of corporations. By citing cases of Samsung, Rolls Royce, MAPS, Credit Union, ECSI and Harrods, she deep dives into the strategic integration of customer experience, sales and marketing. This edition rises from being informative to actually making a case directed to the C-Suite and tech-savvy professionals. I find the book to be practical, accessible and action-oriented. While advocating the greater use of AI, she also offers directions on how stakeholders need to be onboarded in the process of AI adoption. I recommend the book to professionals and leaders navigating digital transformation.” * Mona N. Shah (MBA, Ph.D), Founder and Director, Vayati Systems and Research Inc. *“AI is redefining sales and marketing, going beyond efficiency to elevate customer engagement. King charts a path to deeper connection and trust, upheld by strong ethics.” * Mika Yamamoto, Chief Customer and Marketing Officer, Freshworks *“Katie King has delivered more than a book-she’s crafted a strategic blueprint for the future of sales and marketing. In an era where AI is often reduced to hype, this work stands out for its balance of vision, ethics and execution. It demystifies AI, showing leaders not only what it is, but how to embed it responsibly across customer journeys to create measurable growth. Packed with global case studies and practical frameworks, this is the definitive guide for executives who want to move from experimentation to transformation. A powerful, timely contribution from one of the foremost voices in AI strategy.” * Ghayath Sioufi, Founder & CEO, CAP.G Ventures; The CXOnsiglieri Company *

Katie King is CEO of AI in Business, a firm that specializes in AI consultancy and training. With over 30 years’ experience, she has advised many of the world’s leading brands and business leaders, including Richard Branson/Virgin, o2, Orange and Accenture. Based in East Sussex, UK, she is a member of the UK Government All-Party Parliamentary Group (APPG) task force for the enterprise adoption of AI and an Editorial Board Member of the journal AI and Ethics. A regular international keynote speaker, she has also delivered TEDx talks and is a frequent commentator on BBC TV and radio.