The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company, 1st Edition
5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company
$40.01
- Hardcover
304 pages
- Release Date
16 July 2008
Summary
The New Gold Standard: Leadership Secrets of the Ritz-Carlton
Discover the secrets of world-class leadership!
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experiences in world-class settings. Now, for the first time, the leadership secrets behind the company’s extra…
Book Details
| ISBN-13: | 9780071548335 |
|---|---|
| ISBN-10: | 0071548335 |
| Series: | Business Books |
| Author: | Joseph Michelli |
| Publisher: | McGraw-Hill Education - Europe |
| Imprint: | McGraw-Hill Professional |
| Format: | Hardcover |
| Number of Pages: | 304 |
| Edition: | 1st |
| Release Date: | 16 July 2008 |
| Weight: | 436g |
| Dimensions: | 218mm x 160mm x 28mm |
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About The Author
Joseph Michelli
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC’s On the Money.
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