Nincompoopery, 9781400213672
Hardcover
Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization–large or small, and regardless of industry–can innovate in ways that delight customers and attract top-level talent.

Nincompoopery

Why Your Customers Hate You--and How to Fix It

$54.88

  • Hardcover

    224 pages

  • Release Date

    10 September 2019

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Summary

CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.

Nincompoopery–terrible customer service, idiotic business processes, and soul-crushing management practices–surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.

In…

Book Details

ISBN-13:9781400213672
ISBN-10:1400213673
Author:John R. Brandt
Publisher:HarperCollins Focus
Imprint:HarperCollins Leadership
Format:Hardcover
Number of Pages:224
Release Date:10 September 2019
Weight:376g
Dimensions:236mm x 160mm x 25mm
About The Author

John R. Brandt

John R. Brandt, CEO and founder of The MPI Group, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures, and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing and technology.Before founding The MPI Group in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management, and consulting with a passion for journalism that has earned him more than twenty awards for reporting, writing, and editing. He was publisher and editor-in-chief of IndustryWeek (IW) magazine. Additionally, Brandt served as president, publisher, and editorial director of the Chief Executive Group, publisher of Chief Executive, where his leadership transformed the magazine into one of publishing’s most surprising comebacks.

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