
Nincompoopery
Why Your Customers Hate You--and How to Fix It
$54.88
- Hardcover
224 pages
- Release Date
10 September 2019
Summary
CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization can innovate in ways that delight customers and attract top-level talent.
Nincompoopery–terrible customer service, idiotic business processes, and soul-crushing management practices–surrounds all of us. We lose time, patience, and profits as stuck-in-the-past organizations actively prevent us (and our customers) from getting the value we (and they) deserve.
In…
Book Details
| ISBN-13: | 9781400213672 |
|---|---|
| ISBN-10: | 1400213673 |
| Author: | John R. Brandt |
| Publisher: | HarperCollins Focus |
| Imprint: | HarperCollins Leadership |
| Format: | Hardcover |
| Number of Pages: | 224 |
| Release Date: | 10 September 2019 |
| Weight: | 376g |
| Dimensions: | 236mm x 160mm x 25mm |
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About The Author
John R. Brandt
John R. Brandt, CEO and founder of The MPI Group, has devoted more than two decades to studying leadership in effective, purpose-driven organizations. An expert on how companies can adapt themselves to the realities of new markets, new corporate structures, and new customer expectations, Brandt is an accomplished management innovator and an internationally recognized expert on manufacturing and technology.Before founding The MPI Group in 2003, Brandt followed a unique career path combining two decades of experience in marketing, management, and consulting with a passion for journalism that has earned him more than twenty awards for reporting, writing, and editing. He was publisher and editor-in-chief of IndustryWeek (IW) magazine. Additionally, Brandt served as president, publisher, and editorial director of the Chief Executive Group, publisher of Chief Executive, where his leadership transformed the magazine into one of publishing’s most surprising comebacks.
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