Paperback
Mediation for Managers
Resolving Conflict and Rebuilding Relationships at Work
$59.68
- Paperback
256 pages
- Release Date
1 August 2002
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Summary
In recent years mediation has become an increasingly popular approach and powerful technique and has been used successfully in such areas as commercial disputes and customer complaints-handling.
Here, for the first time, is an accessible and practical book on mediation at work and in the workplace itself. Packed with real-life examples and cases, it focuses on mediation’s positive way of looking at conflict, how it injects a new dimension into people’s “conflict zone”, and outli…Book Details
| ISBN-13: | 9781857883152 |
|---|---|
| ISBN-10: | 1857883152 |
| Author: | John Crawley, Katherine Graham |
| Publisher: | John Murray Press |
| Imprint: | John Murray Business |
| Format: | Paperback |
| Number of Pages: | 256 |
| Edition: | 1st |
| Release Date: | 1 August 2002 |
| Weight: | 454g |
| Dimensions: | 190mm x 234mm |
| Series: | People Skills for Professionals |
A-Format111 × 178 mm
B-Format130 × 198 mm
C-Format153 × 234 mm
190 × 234 mm
A4210 × 297 mm
mm / in
What They're Saying
Critics Review
All managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions.
Indispensable for managers who need a step-by-step guide for working on a problem quickly. - Graham Waddington Independent Mediation Practitioner
All managers who find themselves faced with conflict will find something useful in here. The mediation process comes through clearly, with simple visible cues, checklists and instructions. - David Wyatt Research Director, GlaxoSmithKlineThis should be essential reading for all human resource managers and indeed for all employees in a supervisory position. - Health and Safety at WorkAbout The Author
John Crawley
John Crawley (Author)
John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing) and Katherine Graham are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.Katherine Graham (Author) Katherine Graham and John Crawley, author of Constructive Conflict Management (Nicholas Brealey Publishing)are directors of Conflict Management Plus, the leading consultancy and training organization in this fast growing field.Returns
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