Microsoft CRM For Dummies, 1st Edition
$48.79
- Paperback
384 pages
- Release Date
17 July 2003
Summary
The ideal introductory guide to Microsoft’s much anticipated entry into the Customer Relationship Management (CRM) software marketplace.
This book discusses the key features of Microsoft’s CRM software, including tools to help businesses sell more effectively, manage all customer communications in one place, track and convert leads, make informed decisions faster, and provide consistent service. It provides expert tips and tricks to make the software work more effectively, and explain…
Book Details
| ISBN-13: | 9780764516986 |
|---|---|
| ISBN-10: | 0764516981 |
| Author: | Joel Scott, Michael DeLisa |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | For Dummies |
| Format: | Paperback |
| Number of Pages: | 384 |
| Edition: | 1st |
| Release Date: | 17 July 2003 |
| Weight: | 542g |
| Dimensions: | 234mm x 189mm x 22mm |
| Series: | For Dummies |
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About The Author
Joel Scott
Joel Scott is among a handful of global experts on CRM for small and medium-sized businesses.
Michael DeLisa is the Director of Training at Computer Control Corporation.
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