Chief Customer Officer 2.0
how to build your customer-driven growth engine
$45.60
- Hardcover
288 pages
- Release Date
4 June 2015
Summary
Chief Customer Officer 2.0: A Customer Experience Roadmap
A Customer Experience Roadmap to Transform Your Business and Culture
Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world.
And it will take years off your learning curve.
Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought…
Book Details
| ISBN-13: | 9781119047605 |
|---|---|
| ISBN-10: | 1119047609 |
| Author: | Jeanne Bliss |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | Jossey-Bass Inc.,U.S. |
| Format: | Hardcover |
| Number of Pages: | 288 |
| Edition: | 2nd |
| Release Date: | 4 June 2015 |
| Weight: | 476g |
| Dimensions: | 229mm x 155mm x 25mm |
You Can Find This Book In
About The Author
Jeanne Bliss
JEANNE BLISS pioneered the Chief Customer Officer position holding the role for over twenty years at Lands’ End, Allstate, Coldwell Banker, Mazda and Microsoft. Since 2002 she has led CustomerBliss, a leading customer experience transformation company where she helps companies achieve customer-driven growth with clients such as AAA, Johnson & Johnson, Brooks Brothers, Costco, Bombardier Aerospace and Kaiser Permanente, among others. She is a worldwide keynote speaker, and co-founder of the Customer Experience Professionals Association. Jeanne Bliss is the bestselling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions that Drive Extreme Customer Loyalty in Good Times and Bad.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.