Process Improvement Essentials
$73.55
- Paperback
352 pages
- Release Date
10 October 2006
Summary
Today, technology has become too much a part of overall corporate success for its effectiveness to be left to chance. The stakes are too high. Fortunately, the idea of ‘quality management’ is being reinvigorated. In the last decade process programs have become more and more prevalent. And, out of all the available options, three have moved to the top of the chain. These three are: The 9001:2000 Quality Management Standard from the International Standards Organization; The Capability Ma…
Book Details
| ISBN-13: | 9780596102173 |
|---|---|
| ISBN-10: | 0596102178 |
| Author: | James R. Persse |
| Publisher: | O'Reilly Media |
| Imprint: | O'Reilly Media |
| Format: | Paperback |
| Number of Pages: | 352 |
| Release Date: | 10 October 2006 |
| Weight: | 600g |
| Dimensions: | 300mm x 170mm x 20mm |
| Series: | O'Reilly Ser. |
About The Author
James R. Persse
James R Persse, PhD is an IT professional specializing in Process Management, Continuous Quality Improvement, Software Process Improvement, Industry Best Practices Design, and Cultural and Organizational Change. He has held executive positions in the healthcare, telecom, and technology industries, and serves now as a process consultant for companies adopting CMMI, ITIL, ISO 9001:2000, and CobiT.
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