Inside Your Customer's Imagination
5 Secrets for Creating Breakthrough Products, Services, and Solutions
$56.57
- Hardcover
240 pages
- Release Date
8 December 2020
Summary
Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.
A journey into a powerful idea … the more people you involve as creators and contributors, the greater your innovation capacity.
Organizations need to offer customers breakthrough products, services, and solutions to effectively compete in today’s innovation-hungry economy. The challenge is …
Book Details
| ISBN-13: | 9781523090204 |
|---|---|
| ISBN-10: | 1523090200 |
| Author: | Chip R. Bell |
| Publisher: | Berrett-Koehler Publishers |
| Imprint: | Berrett-Koehler Publishers |
| Format: | Hardcover |
| Number of Pages: | 240 |
| Release Date: | 8 December 2020 |
| Weight: | 498g |
| Dimensions: | 152mm x 229mm |
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Critics Review
“Chip Bell’s unique perspective, lively illustrations, and practical advice result in one terrific resource for anyone eager to tap a customer’s ingenuity for creating breakthrough results.”
—Jeanne Bliss, founder and CEO, CustomerBliss, and cofounder, Customer Experience Professionals Association
“There’s a big difference between a company thinking like a customer and actually listening to one. It’s only when you add in the latter that the magic can really happen. Inside Your Customer’s Imagination helps chart the way to achieving the innovative spark central to a company’s success.”
—Keith Barr, CEO, InterContinental Hotels Group
“Inside Your Customer’s Imagination is a journey into a powerful idea: that innovation is a fundamentally social process—the more people you involve as creators and contributors, the greater your innovation capacity.”
—Polly LaBarre, coauthor of Mavericks at Work and founding member of Fast Company magazine
“Innovation through partnership is the blueprint for business growth in the future. Inside Your Customer’s Imagination provides the instruction and inspiration to make it a success.”
—Marshall Goldsmith, world’s leading executive coach and author of three #1 New York Times bestselling books
Chip R. Bell
Chip R. Bell is senior partner of the Chip Bell Group. For the sixth year in a row, Global Gurus in 2020 ranked him one of the top three keynote speakers in the world on customer service. Bell has appeared on CNBC, CNN, Fox Business, Bloomberg TV, ABC, CBS, and NPR, and his work has been featured in Fortune, Wall Street Journal, Financial Times, USA Today, Success, Businessweek, Entrepreneur, Money, and Fast Company. He is a regular columnist for Forbes, MoneyInc, CEOWORLD Magazine, Real Leaders, and TheCEOMagazine.
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