Customer Service Zoo

If you’ve ever thought you’re the only one who trulycares about service and you’re not sure how to maintainthe motivation, a moment at The Customer Service Zoo maybe just what you need. Feeling uninspired while preparinghis new service strategy, Phil finds himself taking hisdaughter to the zoo. There the animal antics set him offon a brainstorming journey which sees his ideas cometogether as convincingly as they do unexpectedly. Thelessons he learns as the story unfolds are captured in anentertaining A-Z of simple animal analogies andillustrations, and they’ll stick in your mind as much asthey did in his. Here is a light-hearted approach to theperennial challenges of customer service. It’s a parableabout making the most of your situation, looking afteryourself and thinking creatively. It’s also about commonsense which will make a difference to your customerservice.