It's the Way You Say It: Becoming Articulate, Well-Spoken, and Clear

A revised and updated edition of the detailed, down-to-earth guide to speaking your mind effectively-includes useful exercises.The best, most direct way to convey your intelligence, expertise, professionalism, and personality to other people is through talking to them. But most people have no idea what they sound like. And even if they do, they don't think they can change it. It's the Way You Say It is a thorough, nuts-and-bolts guide to becoming aware and taking control of how you communicate with others.Dr. Carol Fleming provides detailed advice and scores of exercises forUnderstanding how others hear youDealing with specific speech problemsVarying your vocal patterns to make your speech more dynamicUsing grammar and vocabulary to increase your clarity and impactReinforcing your message with nonverbal cuesConquering stage frightAn entire section of the book focuses on communication issues in the workplace-interviews, presentations, voice mail, and more. In addition, Dr. Fleming puts a human face on her advice through vivid before-and-after stories of forty men and women who came to her for help."No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming's It's the Way You Say It." -Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

“"No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming's It's the Way You Say It." -Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates”

“No other skills will position you ahead of your competition as much as good speaking and presentation skills. No book approaches the depth and breadth of Dr. Carol Fleming’s It’s the Way You Say It.”
—Patricia Fripp, CSP, CPAE, keynote speaker, executive speech coach, and president of Fripp & Associates

Carol A. Fleming, PhD, is a speech pathologist and a personal communication coach with thirty years of experience working with thousands of clients from all walks of life. She is the author of two bestselling audio programs, The Sound of Your Voice and The Serious Business of Small Talk.

The must-have book for everyone who wants to be heard. More than just a book on business speech, it looks at the range of common communication mistakes - from repeating oneself to speaking too quickly - that can result in a poor impression. Most people don't like the sound of their voice - but for some, their vocal and communication habits are holding back professional success. Typical problems include: voice pitches too high, nasal and gravelly, mumbling, swallowing of words, speech too soft - people constantly asking to speak up, speaking too fast, difficulty making small talk, difficulty making eye contact, stage fright and interrupting others. Other books address some of these issues but are not grounded in speech science and professional expertise. With dozens of years under her belt as a Ph.D. speech therapist and pathologist, Carol Fleming can get every reader to the right solutions quickly.

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