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Difficult Conversations

Author: Bruce Patton  

Paperback

10th anniversary edition of the classic guide to handling life's toughest conversations

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.
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Paperback

PRODUCT INFORMATION

Summary

10th anniversary edition of the classic guide to handling life's toughest conversations

We know we must talk to a colleague, our boss or even a friend about something we know can be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation. This work focuses on handling these exchanges.

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Description

Updated 10th Anniversary Edition Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges. With a foreword by Roger Fisher, author of Getting to Yes

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About the Author

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project at Harvard Law School.

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Product Details

Publisher
Penguin Books Ltd
Published
3rd November 2011
Edition
10th
Pages
352
ISBN
9780670921348
$24.01
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Dispatches in 7-9 days from Auckland
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