The 8 Laws of Customer-Focused Leadership
new rules for building a business around today’s customer
$53.71
- Hardcover
256 pages
- Release Date
15 August 2024
Summary
The 8 Laws of Customer-Focused Leadership: A Playbook for Excellence
A leadership playbook for making customer experience a core aspect of your business.
In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potentia…
Book Details
| ISBN-13: | 9781400245956 |
|---|---|
| ISBN-10: | 1400245958 |
| Author: | Blake Morgan |
| Publisher: | HarperCollins Focus |
| Imprint: | HarperCollins Leadership |
| Format: | Hardcover |
| Number of Pages: | 256 |
| Release Date: | 15 August 2024 |
| Weight: | 385g |
| Dimensions: | 235mm x 158mm x 23mm |
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About The Author
Blake Morgan
Blake Morgan is a leader in customer experience. As a keynote speaker and customer experience futurist, she has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Omron, Verizon, and many other organizations. She is also an adjunct faculty member of the executive MBA program at Rutgers Business School and a guest lecturer at Columbia University. Her first book is More is More: How the Best Companies Work Harder and Go Farther to Create Knock-Your-Socks-Off Customer Experiences. Blake contributes to Forbes, Harvard Business Review, and Hemispheres magazine. Additionally, she hosts The Modern Customer Podcast and a weekly customer experience video series on YouTube.
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