The Values Economy
How to Deliver Purpose-Driven Service for Sustained Performance
$51.26
- Paperback
224 pages
- Release Date
11 March 2021
Summary
How to deliver purpose-driven service for sustained performance.
We live in extraordinary economic times: volatile, uncertain, complex, and ambiguous. In the service sector, many traditional approaches are no longer relevant, and the landscape of brand identity, employee engagement, and customer experience is changing. Organizations no longer own their brand, while customer expectations are increasing. Brands are now co-owned by all stakeholders: employees, service partners, local com…
Book Details
| ISBN-13: | 9781912555802 |
|---|---|
| ISBN-10: | 1912555808 |
| Author: | Alan Williams, Samuel Williams |
| Publisher: | LID Publishing |
| Imprint: | LID Publishing |
| Format: | Paperback |
| Number of Pages: | 224 |
| Release Date: | 11 March 2021 |
| Weight: | 490g |
| Dimensions: | 234mm x 156mm |
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About The Author
Alan Williams
Alan Williams has a track record of success in devising holistic SERVICEBRAND strategies. Alan has more than 30 years of senior leadership experience in customer service-based businesses.
Samuel Williams is a business consultant with BAE Applied Intelligence. Sam has various business roles in customer service and consultancy.
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