Knowledge Sharing and Fostering Collaborative Business Culture

Author: Zahid Hussain, Arman Khan, Muhammad Asif Qureshi, Mohamad-Noor Salehhuddin Sharipudin and İbrahim Alkara

Hardcover

"The objective of this book is to explore how transformative knowledge sharing can enhance employee engagement and strengthen customer loyalty in today's digital landscape"--

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Summary

"The objective of this book is to explore how transformative knowledge sharing can enhance employee engagement and strengthen customer loyalty in today's digital landscape"--

Description

With the rise of technological advancement, organizations can leverage knowledge-sharing practices to foster both employee engagement and customer loyalty. New technologies enable organizations to create seamless, collaborative environments where information flows freely across all levels, breaking silos and boosting productivity. By facilitating access to critical knowledge, businesses can engage employees effectively, driving motivation and job satisfaction. Knowledge sharing also plays a critical role in enhancing customer relationships, building stronger, more loyal customer bases. Further research may demonstrate how leaders can foster a knowledge-sharing environment, ensuring that both internal teams and external customers benefit from the wealth of collective organizational knowledge. Knowledge Sharing and Fostering Collaborative Business Culture emphasizes the role of digital tools, such as AI, cloud-based platforms, and data analytics, in transforming traditional knowledge-sharing models. It examines how organizations can utilize AI and other digital tools to gather and analyze data, offering personalized solutions that align with customer needs and preferences. This book covers topics such as business collaboration, employee engagement, and workplace culture, and is a useful resource for business owners, sociologists, computer engineers, data scientists, academicians, and researchers.

About the Author

Zahid Hussain currently in his postgraduate degree in Marketing from Khadim Hussain Shah Institute of Technology, Karachi, Pakistan (KASBIT). He has done several research publications, conference papers and book chapters related Marketing, Food Marketing, Metaverse Marketing, Customer Satisfaction and Artificial Intelligence in Marketing related fields in different impact factor journals at national and international level. Arman Khan an Assistant Professor affiliated with the "Department of Business Administration, at Shaheed Benazir Bhutto University, Nawabshah, Pakistan. His area of expertise lies in Artificial intelligence Marketing, Neuro-marketing, Digital marketing, and Customer behaviour. He is an active member of the scientific and editorial review board, this research has been presented and published in several international conferences, refereed journals, and research projects worldwide.