The Volunteer Management Handbook

Completely revised and expanded, the ultimate guide to starting—and keeping—an active and effective volunteer program

Drawing on the experience and expertise of recognized authorities on nonprofit organizations, The Volunteer Management Handbook, Second Edition is the only guide you need for establishing and maintaining an active and effective volunteer program. Written by nonprofit leader Tracy Connors, this handy reference offers practical guidance on such essential issues as motivating people to volunteer their time and services, recruitment, and more. Up-to-date and practical, this is the essential guide to managing your nonprofit's most important resource: its volunteers.

• Now covers volunteer demographics, volunteer program leaders and managers, policy making and implementation, planning and staff analysis, recruiting, interviewing and screening volunteers, orienting and training volunteers, and much more
• Up-to-date, practical guidance for the major areas of volunteer leadership and management
• Explores volunteers and the law: liabilities, immunities, and responsibilities

Designed to help nonprofit organizations survive and thrive, The Volunteer Management Handbook, Second Edition is an indispensable reference that is unsurpassed in both the breadth and depth of its coverage.

TRACY D. CONNORS has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not-for-profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a graduate student at Capella University completing requirements for a doctoral degree in human services management.

Praise for The VOLUNTEER MANAGEMENT HANDBOOK SECOND EDITION "People are central to creating change and addressing challenges in our communities. By finding new ways to collaborate, share best practices, and develop effective volunteer service opportunities, we will create real solutions. The Volunteer Management Handbook, Second Edition is an invaluable tool for the service sector." --Michelle Nunn, CEO, Points of Light Institute "This handbook is a uniquely useful resource for all managers and administrators of volunteer programs in America and elsewhere. Its chapters provide thoughtful but practical 'how to' advice for all key elements of operating a volunteer program. Chapter authors are outstanding leaders in the field. I strongly recommend this book to anyone concerned with starting, running, or improving a volunteer program." --David Horton Smith, PhD, Harvard University; Research and Emeritus Professor of Sociology, Boston College; Visiting Professor of Nonprofit Research, City University London, UK; founder of ARNOVA and of Nonprofit and Voluntary Sector Quarterly "The new edition of The Volunteer Management Handbook, Second Edition is an exciting resource for leaders searching for strategies for success, on their journey to leadership. A great addition to a leadership library." --Frances Hesselbein, President and CEO, Leader to Leader Institute "In an era where volunteers are an increasingly important part of more and more nonprofits, Connors has again gathered the most current data from experts and then provided the tools to help nonprofit managers do their best with this key resource. Well organized and well sourced, this book should be part of any nonprofit leader's toolkit." --Peter Brinckerhoff, author of Mission-Based Management

Praise for The VOLUNTEER MANAGEMENT HANDBOOK SECOND EDITION "People are central to creating change and addressing challenges in our communities. By finding new ways to collaborate, share best practices, and develop effective volunteer service opportunities, we will create real solutions. The Volunteer Management Handbook, Second Edition is an invaluable tool for the service sector." Michelle Nunn, CEO, Points of Light Institute "This handbook is a uniquely useful resource for all managers and administrators of volunteer programs in America and elsewhere. Its chapters provide thoughtful but practical 'how to' advice for all key elements of operating a volunteer program. Chapter authors are outstanding leaders in the field. I strongly recommend this book to anyone concerned with starting, running, or improving a volunteer program." David Horton Smith, PhD, Harvard University; Research and Emeritus Professor of Sociology, Boston College; Visiting Professor of Nonprofit Research, City University London, UK; founder of ARNOVA and of Nonprofit and Voluntary Sector Quarterly "The new edition of The Volunteer Management Handbook, Second Edition is an exciting resource for leaders searching for strategies for success, on their journey to leadership. A great addition to a leadership library." Frances Hesselbein, President and CEO, Leader to Leader Institute "In an era where volunteers are an increasingly important part of more and more nonprofits, Connors has again gathered the most current data from experts and then provided the tools to help nonprofit managers do their best with this key resource. Well organized and well sourced, this book should be part of any nonprofit leader's toolkit." Peter Brinckerhoff, author of Mission-Based Management

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