When physicians and nurses suffer from burnout, patients suffer as well. This book pinpoints the how and why and shows what healthcare providers and their organizations can do. Burnout is among the most critical topics in healthcare as it deprives us of our most important resource--the talents and passion of those who perform the difficult work of caring for patients and their families. The purpose of this work is to provide not only a taxonomy of burnout within the landscape of healthcare but also to provide pathways for healthcare professionals to guide themselves and their organizations toward changing the culture and systems of their organization. An additional purpose is to summarize personal strategies to prevent and ameliorate burnout. Practical tools, techniques, and case studies are used to illustrate specifically how to promote positive, proactive change. The book looks at healthcare workers' roles in promoting change within themselves and their organization and addresses solutions to change the culture and the systems of work. Both are presented with a pragmatic focus, with liberal use of examples and case reviews, including those from several nationally recognized healthcare systems.
Thom A. Mayer, MD , is the medical director for the National Football League Players Association, the founder of BestPractices Inc., CEO of Survival Skills Solutions, a medical director for Huron/Studer Group, a clinical professor of emergency medicine at George Washington University, and a senior lecturing fellow at Duke University. He is a widely sought speaker on healthcare patient experience, leadership and management, and emergency medical services. Mayer has also contributed numerous articles, chapters, and books in his field.