The First 4 Hours

Volume 1 of the three-volume First 4 Hours set: the universal incident response playbook for the four hours after the phone rings. It covers detection, the first sixty minutes, triage, and containment versus preservation. It then works through the holding statement, who to wake, the response room, scoping, and evidence preservation. It closes on customer communications, the regulatory clock, escalation discipline, and the operator under load. The sixty-minute triage checklist rides along as a working appendix. This volume covers the four hours themselves. Volume 2 covers the four organisational maturity levels, the specialised incident shapes, and the aftermath. Volume 3 is the Operator’s Workbook of templates and decision aids. Each volume stands alone. Each is modestly priced in ebook.