The First 4 Hours Operator's Workbook

Volume 3 of the three-volume First 4 Hours set: the Operator’s Workbook. It holds the artefacts the narrative volumes describe, organised for the live moment.

Those are the holding-statement and customer-communication libraries, escalation trees and decision aids, and the evidence-preservation runbook. It also holds the regulator notification matrix across the major regimes, the template finder that maps every artefact to the moment that calls for it, and the incident response glossar…