Leading the Customer-Led Revolution
A Simple + Powerful Roadmap to Success
$36.28
- Paperback
296 pages
- Release Date
1 May 2023
Summary
We’ve all encountered businesses that just seem to ‘get it’. Beyond their product or service, they do everything right. They bring magic to your encounter. They take standard and make it special. They take nice and make it remarkable.
Leading the Customer-led Revolution is for brave business leaders who are charged with driving customer-led change in their organisation. It offers a framework for thinking and a plan of action to help your business become a truly customer-led o…
Book Details
| ISBN-13: | 9781922764898 |
|---|---|
| ISBN-10: | 1922764892 |
| Author: | Sueanne Carr, Peter Turner |
| Publisher: | Publish Central |
| Imprint: | Publish Central |
| Format: | Paperback |
| Number of Pages: | 296 |
| Release Date: | 1 May 2023 |
| Weight: | 500g |
What They're Saying
Critics Review
“This book serves not just as an energetic, forceful call to action, but a guidebook for better understanding the customer revolution and how to navigate it successfully.”
- Don Peppers, Global CX Expert
“I talk a great deal about futureproofing. From now on, I’ll be telling people to read this book. The answer is here.”
- Andrew Griffiths, Entrepreneurial Futurist
About The Author
Sueanne Carr
Sueanne Carr is a customer strategy vigilante and Peter Turner, a customer strategy maverick. They created their boutique customer-led transformation consultancy Customer Frame because they love business, and they love customers. They believe that both can win in a relationship and are passionate about putting the heart back into business. They combine over 50 years of hands-on experience in their no-nonsense, down-to-earth approach that has been practised in leading organisations across the world.
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