The Offer You Can't Refuse
what if customers want more than excellent service?
$108.48
- Paperback
256 pages
- Release Date
2 October 2020
Summary
The Age of the Proactive Customer: Tech, Touch, and Social Impact
How can you stay relevant to your customers? The answer lies in the intersection of three crucial elements: technology, personal involvement, and social commitment.
The last decade has witnessed the rise of 4G, mobile services, and robotics, revolutionizing customer experience. This evolution will only accelerate. Businesses must now actively participate in their customers’ personal journeys, collaborating to …
Book Details
| ISBN-13: | 9789401470353 |
|---|---|
| ISBN-10: | 9401470359 |
| Series: | Lannoo Campus |
| Author: | Steven Van Belleghem, Steven Belleghem |
| Publisher: | Lannoo Publishers |
| Imprint: | Lannoo Publishers |
| Format: | Paperback |
| Number of Pages: | 256 |
| Release Date: | 2 October 2020 |
| Weight: | 657g |
| Dimensions: | 240mm x 170mm |
What They're Saying
Critics Review
What’s going to take our companies to the next level–something that exceeds our customers’ expectations? Van Belleghem has ideas focused in three areas: technology, personal involvement and social commitment. I’ve become a big fan of his work and I’m sure you will, too.–Shep Hyken “Forbes”
About The Author
Steven Van Belleghem
Steven Van Belleghem is an expert in customercentricity in a digital world. He is a highly sought-after speaker for congresses, company meetings and events all over the world. Steven is also partner consultancy company Nexxworks, co-founder of Zembro and of content creation bureau Snackbytes.
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