Paperback
Unlock exceptional hospitality: Master service, sustainability, and AI’s impact.
Customer Service for Hospitality and Tourism
$137.60
- Paperback
352 pages
- Release Date
30 April 2025
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Summary
- Fully revised and updated throughout.
- Three new cases on sustainability and customer service, and updated cases throughout.
- Brand new chapter on ‘Customer service and sustainability’ covering topics such as:
- The role of customer service in promoting sustainability.
- How sustainable practices lead to customer loyalty.
- How service quality perception affects the authenticity of sustainability initiatives.
- Three new case studies showing …
Book Details
| ISBN-13: | 9781917433105 |
|---|---|
| ISBN-10: | 1917433107 |
| Author: | Simon Hudson, Louise Hudson |
| Publisher: | Goodfellow Publishers Limited |
| Imprint: | Goodfellow Publishers Limited |
| Format: | Paperback |
| Number of Pages: | 352 |
| Edition: | 4th |
| Release Date: | 30 April 2025 |
| Weight: | 544g |
| Dimensions: | 246mm x 174mm |
About The Author
Simon Hudson
Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development, College of Hospitality, Retail and Sport Management
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