Sustaining High Performing Public Enterprises

Praise for Utility Benchmarking and Regulation in Developing Countries, also by Silver Mugisha:

The performance of utilities, especially in developing countries, has continued to face daunting challenges. One of the challenges lies with adapting effective monitoring and regulatory systems to ensure successful implementation of strategic plans. Dr. Mugisha’s book offers concrete tailor-made methods used to sharpen performance of utilities in developing countries. The book is interspersed with practical examples in performance planning, incentive design, modes of performance monitoring, customer relations and pro-poor benchmarking, among others. These are unique areas of focus in the design of effective performance monitoring systems. I highly recommend this book as a useful catalyst for utility performance reforms in developing countries.

Dr. Michael McGarry, International Consultant in Performance Systems and Governance, Cowater International Inc., Canada.

Dr. Mugisha’s Book is a nice primer to my own book: Making Public Enterprises Work. It gives a more detailed analysis of the fundamentals and methods of designing practical performance monitoring systems. Reading Dr. Mugisha’s book definitely enhances your deep understanding of ways of taming productivity in developing country-like utility settings.

Dr. William T. Muhairwe, Managing Director, National Water and Sewerage Corporation, Uganda

Performance monitoring and regulation of service industries is increasingly becoming a challenge for policy makers and managers charged with those institutions. In this regard, the main areas of focus relate to customer demands, incentive arrangements, innovative approaches, services for low income groups and design of performance improvement plans. Dr Mugisha’s book: “Utility Benchmarking and Regulation in Developing Countries” presents excellent insights into the practices, principles and examples of performance monitoring and incentive applications in real-life situations. It is one of the few books that address, in detail, different modes of performance monitoring approaches for sets of complex settings in developing countries. The book is an excellent ‘toolbox’ for researchers, academicians, utility managers and policy makers looking for sustainable service-oriented industry performance solutions in developing countries.

Professor Venansius Baryamureeba, Vice Chancellor, Makerere University, Uganda