Service Management: Operations Strategy Information Technology ISE
$165.83
- Paperback
544 pages
- Release Date
20 April 2022
Summary
Service Management: Mastering Operations for Competitive Advantage
Bordoloi’s Service Management 10e offers comprehensive insights into the evolving landscape of service management, addressing the profound impacts of COVID-19 and the rapid service innovation spurred by the global pandemic.
Written in an engaging style and drawing from extensive research and consulting experience, this book emphasizes leveraging service for competitive advantage. It intricately weave…
Book Details
| ISBN-13: | 9781265075538 |
|---|---|
| ISBN-10: | 1265075530 |
| Author: | Sanjeev Bordoloi, James Fitzsimmons, Mona Fitzsimmons |
| Publisher: | McGraw-Hill Education |
| Imprint: | McGraw-Hill Education |
| Format: | Paperback |
| Number of Pages: | 544 |
| Edition: | 10th |
| Release Date: | 20 April 2022 |
| Weight: | 966g |
| Dimensions: | 274mm x 218mm x 20mm |
About The Author
Sanjeev Bordoloi
James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles.
Dr. Fitzsimmons has held faculty appointments at UCLA, California State University–Northridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems.
Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.
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