Service Operations Management
$185.66
- Paperback
- Release Date
4 September 2025
Summary
Mastering Service Operations: A Practical Guide to Improving Performance
Address real-world organisational challenges by applying the principles of Service Operations Management
Service Operations Management, 6th edition is a leading text in the field and provides an understanding of how service performance can be improved in organisations. It applies underlying theories to the real-world issues faced daily by service operations managers, by…
Book Details
| ISBN-13: | 9781292739090 |
|---|---|
| ISBN-10: | 1292739096 |
| Author: | Robert Johnston, Michael Shulver, Nigel Slack, Alan Betts |
| Publisher: | Pearson Education Limited |
| Imprint: | Pearson Education Limited |
| Format: | Paperback |
| Edition: | 6th |
| Release Date: | 4 September 2025 |
| Weight: | 0g |
About The Author
Robert Johnston
Robert Johnston was Professor of Operations Management at Warwick Business School. Robert also served on the editorial boards of ten leading journals and was an Honorary Fellow of the European Operations Management Association and a Vice President of the Institute of Customer Service.
Michael Shulver has lectured on Service Operations Management at Bath School of Management, Warwick Business School and Birmingham Business School. At Birmingham Michael designed and set up the world’s first accredited wholly online MBA Programme.
Nigel Slack is Emeritus Professor of Operations Management and Strategy at Warwick Business School, an Honorary Professor at Bath University and ‘Honorary Fellow of the European Operations Management Association’. Nigel is a consultant, researcher and teacher with experience in financial services, oil and gas, utilities, retail, professional services, general services, aerospace, FMCG and engineering manufacturing.
Alan Betts founded HT2 Limited, a pioneering learning software company, which he led to win the Queen’s Award for Innovation. Alan has worked Warwick Business School and the University of San Diego.
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