People Skills
How To Assert Yourself, Listen To Others, And Resolve Conflicts
$31.99
- Paperback
300 pages
- Release Date
1 November 1987
Summary
A wall of silent resentment shuts you off from someone you love… You listen to an argument in which neither party seems to hear the other… Your mind drifts to other matters when people talk to you…
People Skills is a communication-skills handbook that can help eliminate communication problems. It describes the 12 most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency, and outlines the …
Book Details
| ISBN-13: | 9780731800315 |
|---|---|
| ISBN-10: | 0731800311 |
| Author: | Robert Bolton |
| Publisher: | Simon & Schuster Australia |
| Imprint: | Simon & Schuster Australia |
| Format: | Paperback |
| Number of Pages: | 300 |
| Release Date: | 1 November 1987 |
| Weight: | 314g |
| Dimensions: | 30mm x 205mm x 141mm |
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About The Author
Robert Bolton
Robert Bolton, Ph.D., is president of Ridge Consultants in Cazenovia, New York, a firm that specializes in improving human performance in industry, health care, education, and government. His staff has taught communication skills to thousands of managers, salespersons, first-line supervisors, secretaries, customer-relations personnel, teachers, members of the clergy, health-care workers, couples, and others.
He is the author of:
- People Skills
- People Styles at Work
- Listen Up or Lose Out
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