Perfect Phrases for Customer Service, Second Edition, 2nd Edition
$52.55
- Paperback
256 pages
- Release Date
16 January 2011
Summary
THE RIGHT PHRASE FOR EVERY SITUATION … EVERY TIME
You’ve heard it a million times: “The customer is always right.” But let’s face it–sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations–and includes simple, effective techniques that can…
Book Details
| ISBN-13: | 9780071745062 |
|---|---|
| ISBN-10: | 0071745068 |
| Author: | Robert Bacal |
| Publisher: | McGraw-Hill Education - Europe |
| Imprint: | McGraw-Hill Professional |
| Format: | Paperback |
| Number of Pages: | 256 |
| Edition: | 2nd |
| Release Date: | 16 January 2011 |
| Weight: | 260g |
| Dimensions: | 203mm x 127mm x 13mm |
| Series: | Perfect Phrases Series |
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About The Author
Robert Bacal
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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