Powerful Phrases for Effective Customer Service: Over 700 Ready-to- Use Phrases and Scripts That Really Get Results
over 700 ready-to-use phrases and scripts that really get results
$34.81
- Paperback
304 pages
- Release Date
16 October 2012
Summary
Unlock Customer Satisfaction: 700+ Powerful Phrases for Exceptional Service
Let’s face it, dealing with customers isn’t easy. They aren’t always right-or even pleasant-but knowing the right words to use can make all the difference. Unlock Customer Satisfaction: 700+ Powerful Phrases for Exceptional Service shares over 700 phrases and scripts that have been proven time and again to defuse even the most difficult interactions.
Covering 30 challenging customer behavior…
Book Details
| ISBN-13: | 9780814420324 |
|---|---|
| ISBN-10: | 081442032X |
| Series: | Amacom |
| Author: | Renee Evenson |
| Publisher: | HarperCollins Focus |
| Imprint: | Amacom |
| Format: | Paperback |
| Number of Pages: | 304 |
| Release Date: | 16 October 2012 |
| Weight: | 360g |
| Dimensions: | 90mm x 60mm x 8mm |
You Can Find This Book In
What They're Saying
Critics Review
“This book is a must-have for any business dealing with the public.” – Retailing Insight
“This book is a must-have for any business dealing with the public.” – Retailing Insight “As every customer service provider knows from experience, dealing with customers isn’t easy. Powerful Phrases for Effective Customer Service makes a difficult job less stressful and more rewarding.” -Retail Observer
About The Author
Renee Evenson
RENEE EVENSON has worked in the customer service management field for over 30 years, including nearly two decades as a customer service manager and trainer at BellSouth Telecommunications. She has a degree in organizational psychology and is the author of Customer Service Training 101 and Customer Service Management Training 101.
Returns
This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.