The Cult of the Service Excellence
How to Build a Truly Customer Centric Culture
$35.72
- Paperback
224 pages
- Release Date
12 September 2016
Summary
In a quest to maintain market position and improve profits in today’s fast-paced, competitive market place, organisations need to become more and more customer driven. A customer-driven organisation maintains a base of loyal customers by recognising that customer service and product quality are fundamental to maintaining a competitive advantage. These organisations have incredibly strong, inspirational and charismatic leaders with strong culture and behavioural norms or even rules that guide …
Book Details
| ISBN-13: | 9781910649541 |
|---|---|
| ISBN-10: | 1910649546 |
| Author: | Oke Eleazu |
| Publisher: | LID Publishing |
| Imprint: | LID Publishing |
| Format: | Paperback |
| Number of Pages: | 224 |
| Release Date: | 12 September 2016 |
| Weight: | 302g |
| Dimensions: | 216mm x 138mm |
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About The Author
Oke Eleazu
Oke Eleazu, is the Managing Director of the consulting company, Think Outside In. Oke has held several senior roles in major organizations all centered on improving the experience of customers, most recently as Director of Customer Service Strategy for Sainsbury’s.
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