The Customer Success Economy
why every aspect of your business model needs a paradigm shift
$42.40
- Hardcover
384 pages
- Release Date
30 April 2020
Summary
The Customer Success Economy: How to Thrive in the Age of the Customer
If leaders aren’t integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.
The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, lea…
Book Details
| ISBN-13: | 9781119572763 |
|---|---|
| ISBN-10: | 1119572762 |
| Author: | Nick Mehta, Allison Pickens, Maria Martinez |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | John Wiley & Sons Inc |
| Format: | Hardcover |
| Number of Pages: | 384 |
| Release Date: | 30 April 2020 |
| Weight: | 567g |
| Dimensions: | 231mm x 168mm x 38mm |
About The Author
Nick Mehta
NICK MEHTA is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that’s currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, and is the coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.
ALLISON PICKENS has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world’s leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford.
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