Paperback
This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives. The exam can be taken in either a paper-and-pencil or online format. The exam format is selected at the …
ManageFirst, 2nd Edition
Customer Service with Online Exam Voucher
$199.11
- Paperback
240 pages
- Release Date
13 August 2012
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Summary
This text focuses on CUSTOMER SERVICE topics. It includes essential content plus learning activities, case studies, professional profiles, research topics and more that support course objectives.
The text and exam are part of the ManageFirst Program® from the National Restaurant Association (NRA). This edition is created to teach restaurant and hospitality students the core competencies of the Ten Pillars of Restaurant Management. The Ten Pillars of Restaurant Manage…
Book Details
| ISBN-13: | 9780132724548 |
|---|---|
| ISBN-10: | 0132724545 |
| Author: | National Restaurant Association |
| Publisher: | Pearson Education (US) |
| Imprint: | Pearson |
| Format: | Paperback |
| Number of Pages: | 240 |
| Edition: | 2nd |
| Release Date: | 13 August 2012 |
| Weight: | 100g |
| Series: | ManageFirst |
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