Organising Care Around Patients

‘This timely and important book does exactly what it says in its title – it places patients at the centre, enables their stories to be told and heard, and explores what these insights mean for the organisation of health and care services. That this book is so necessary and hard-hitting underlines how much more remains to be done to bring about person-centred care.’Judith Smith, Director of Health Services Management Centre, University of Birmingham‘I have a real fear that despite the best intentions of most health professionals, pressures in the NHS are resulting in care which is increasingly more transactional and less personalised. This fear keeps me awake at night because a health system which doesn’t have patients at its heart won’t work. This book challenges and inspires the reader to get us to a better place.’Martin Marshall, Chair Royal College of General Practitioners and GP in Newham, East London‘There is no health system on the planet that can maintain its sustainability without patients as partners and communities as carers. This book is a timely reminder of this truth.’Mark Britnell, Vice-Chair and Global Health Expert, KPMG UK‘This book is a timely reminder of the gap between what is convenient for an organization, on one hand, and patient and family values, rights, and autonomy on the other. The text touches on further topics, such as funding, staff shortages, and future trends. The book is a call to action for health care providers to organize their attitudes, practices, and behaviors around patient-centered care.’ChoiceReprinted with permission from Choice Reviews. All rights reserved. Copyright by the American Library Association.

Naomi Chambers is Professor of Healthcare Management at the University of Manchester.

Jeremy Taylor is Director for Public Voice at the National Institute for Health Research.