Hotel and Hospitality English

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.

• 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
• 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
• The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
• The online audio provides valuable listening practice to accompany each unit.

Mike Seymour is Director of The Heritage Institute, a progressive program of continuing education for K-12 teachers. Previously, Seymour was a family therapist treating children, couples and individuals, as well as an organizational consultant to schools and small businesses.

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The online audio provides valuable listening practice to accompany each unit.

This item is eligible for free returns within 30 days of delivery. See our returns policy for further details.