It's the Customer, Stupid!, 1st Edition
34 Wake-up Calls to Help You Stay Client-Focused
$38.39
- Hardcover
256 pages
- Release Date
19 January 2011
Summary
Ruthlessly focus on what’s convenient for customers, not what’s convenient for you
Ninety percent of dissatisfied clients will take their business elsewhere and never tell you why. However, ninety-five percent will become loyal customers again if their needs and problems are addressed and remedied.
Speaker and salesperson Michael Aun shares these secrets and many more in It’s the Customer, Stupid!, a guide to growing any business by gaining new customers, and, more im…
Book Details
| ISBN-13: | 9780470907399 |
|---|---|
| ISBN-10: | 0470907398 |
| Author: | Michael A. Aun, Jeffrey Gitomer |
| Publisher: | John Wiley & Sons Inc |
| Imprint: | John Wiley & Sons Inc |
| Format: | Hardcover |
| Number of Pages: | 256 |
| Edition: | 1st |
| Release Date: | 19 January 2011 |
| Weight: | 476g |
| Dimensions: | 23mm x 158mm x 231mm |
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Michael A. Aun
MICHAEL A. AUN is a speaker, columnist, and full-time businessman who runs a network of insurance offices. He rose to international acclaim when he won the World Championship of Public Speaking for Toastmasters International (defeating speakers representing 150,000 Toastmasters from sixty-five countries). The National Speakers Association has honored him as a member of the Speakers Hall of Fame.
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