Creating Value Through People

Practical guidance on how to empower people to do their best.

Filled with stories by and fascinating interviews with human capital innovators, Making a Difference Through People provides practical guidance on how to empower people to deliver their best performance by employing their guiding principles. Offering relevant strategies and tactics, each interview is preceded by an introduction that provides a biographical recap and a brief discussion of each innovator.

Mercer is the global leader for trusted HR and related financial advice, products and services. They work with clients at enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce. M. Michele Burns is Chairman and Chief Executive Officer of Mercer Prior to being named Chairman and CEO of Mercer, Ms. Burns held the position of Chief Financial Officer for MMC.

“"Produced by Mercer, this text contains interviews of 20 human capital innovators from diverse backgrounds, including CEOs of Fortune 500 companies." ( Book News , May 2009)”

"Produced by Mercer, this text contains interviews of 20 human capital innovators from diverse backgrounds, including CEOs of Fortune 500 companies." (Book News, May 2009)

Mercer is the global leader for trusted HR and related financial advice, products and services. They work with clients at enhancing the financial and retirement security, health, productivity and employment relationships of the global workforce.

Creating Value through PEOPLE DISCUSSIONS WITH TALENT LEADERS What makes people want to perform to the best of their abilities? How can your firm evaluate the effectiveness of its human capital strategies and its human resources programs? Creating Value Through People: Discussions with Talent Leaders contains unique stories through interviews with human capital innovators from diverse backgrounds, many told for the first time. These innovators have been selected for their singular views and perspectives on inspiring, encouraging, and leading people to do their best, both in and outside of the workplace. Each of the twenty interviews in this user-friendly book captures the spirit and the substance of people whose insight and actions have helped raise the bar in defining what people can accomplish. Indeed, you'll find diverse, compelling views on a variety of topics that include: Managing and rewarding talent Keeping teams engaged and workers focused Creating tools to ensure retention of your best talent Transforming underperforming teams into world-beaters Providing a wealth of hands-on, practical experience, this powerful book provides your organization with the tools, facts, and know-how to empower people to deliver their best performance. Representing the research Mercer is undertaking with regard to talent innovators and talent innovation, Creating Value Through People will motivate you to perform at your best and to focus your efforts in ways that create measurable value. MERCER is a leading global provider of consulting, outsourcing and investment services, with more than 25,000 clients worldwide. Mercer consultants help clients design and manage health, retirement and other benefits and optimize human capital. The firm also provides customized administration, technology and total benefit outsourcing solutions. Mercer's investment services include global leadership in investment consulting and multi-manager investment management. Mercer's global network of 18,000 employees, based in more than 40 countries, ensures integrated, worldwide solutions. Our consultants work with clients to develop solutions that address global and country-specific challenges and opportunities. Mercer is experienced in assisting both major and growing, mid-size companies. For further information,

Compelling New Messages That Will Help Your Organization Evaluate the Effectiveness of Its Human Capital Strategies Creating Value Through People reveals practical guidance from human capital innovators both well-known public figures and those working outside the spotlight that will empower your organization to drive its performance by employing the guiding principles shared by the talent leaders. You will be inspired by the stories, anecdotes, personal observations, experience, and advice of visionary leaders, including: Mike Abrashoff, Former Commander, U.S. Benfold Jan Fields, Executive Vice President and COO, McDonald's Corporation Dr. Victor Fung, Group Chairman, Li & Fung Group of Companies Anne Ruddy, Executive Director, World at Work Dr. Richard Boyatzis, Professor, Case Western Reserve University Robert Joy, Former Senior Vice President, Colgate-Palmolive Joel I. Klein, Chancellor of the New York City Department of Education John Tyson, Chairman, Tyson Foods Tom Kelley, Chief Executive Officer, IDEO Simon Cooper, President and COO, The Ritz Carlton Hotel Companies, LLC Henri A. Termeer, Chairman and CEO, Genzyme Corp. Gordon Bethune, Former Chairman and CEO, Continental Airlines Linda A. Hill, Wallace Brett Donham Professor of Business Administration, Harvard Business School Billy Beane, General Manager, Oakland Athletics, Baseball Team Micky Arison, Chairman and CEO, Carnival Corporation Linda Smith, Founder, President, and CEO, Four-D College Ilene H. Lang, President, Catalyst Ron Sargent, CEO, Staples, Inc. Jerry (Yoram) Wind, Lauder Professor, The Wharton School Howard Behar, Former President, Starbucks Each interview is preceded by an introduction providing a biographical recap and a brief discussion of each innovator's principal contribution. In each case, you will discover a fresh perspective on how people can thrive in rapidly changing and increasingly complex workplaces. Creating Value Through People demonstrates the many benefits that can accrue to your organization when people are empowered to deliver their best performance.

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