
The Activator Advantage
what today's rainmakers do differently
$54.59
- Hardcover
240 pages
- Release Date
1 August 2025
Summary
The Activator Advantage: How Top Professionals Build Lasting Client Relationships
A proven approach used by today’s best professional service partners to win, retain, and grow client relationships.
There is a growing problem in the professional services industry that is often acknowledged but rarely discussed: clients even long-standing ones for whom firms have consistently delivered unquestioned value are much less loyal to those firms and partners than t…
Book Details
ISBN-13: | 9798892790574 |
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Author: | Matthew Dixon, Rory Channer, Karen Freeman, Ted McKenna |
Publisher: | Harvard Business Review Press |
Imprint: | Harvard Business Review Press |
Format: | Hardcover |
Number of Pages: | 240 |
Release Date: | 1 August 2025 |
Weight: | 454g |
Dimensions: | 28mm x 243mm x 165mm |
What They're Saying
Critics Review
Advance Praise for The Activator Advantage:
“Boomer and Gen X professionals had The Trusted Advisor as required reading. Millennials and Gen Z should have The Activator Advantage. It’s that good.” — Paul Lewis, Firmwide Managing Partner, Linklaters
“A case for change and a path forward for any firm recognizing the need to aggressively leverage the entirety of its talents to differentiate service, impact, and lasting value.” — Scott McIntyre, CEO, Guidehouse
“Buy this book if you’re in professional services and looking for a blueprint for organic growth.” — Angela Petros, Global Chief Marketing Office, Baker McKenzie
“A tangible road map for individuals, teams, and leaders to grow ever more valuable client relationships.” — Tom Monahan, CEO, Heidrick & Struggles
“The Activator Advantage is truly one of those ‘theories of everything’ that professionals are seeking right now.” — Mitch Zuklie, Chairman and CEO, Orrick
“A must-read for leaders of professional services firms looking to foster collaboration to drive sustainable growth in today’s rapidly changing marketplace.” — Patrick Walsh, CEO, Withum
“This new research introduces business development for the future—and it is proactive engagement, collaboration, creating value, and never, ever getting comfortable.” — Constantine Alexandrakis, CEO, Russell Reynolds Associates
“A game changer for those professionals aiming to elevate their client service strategies and achieve exceptional results.” — Erin Corbin Meszaros, Global Business Development and Marketing Officer, Eversheds Sutherland
About The Author
Matthew Dixon
Matthew Dixon is a founding partner of DCM Insights, a company that helps professional services firms improve business development. He is a coauthor of The Challenger Sale, The Challenger Customer, The Effortless Experience, and The JOLT Effect.
Rory Channer is a founding partner at DCM Insights and was previously Chief Business Development Officer at McDermott Will & Emery.
Karen Freeman is a partner at DCM Insights and was previously a Senior Manager of Learning at McKinsey & Company.
Ted McKenna is a founding partner of DCM Insights and coauthor, with Matthew Dixon, of The JOLT Effect. He was previously a Global Knowledge Leader at Russell Reynolds Associates.
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