“I have worked closely with and relied on Crisis Engineering’s authors to help solve crises few others would touch. The methods described in this engaging and helpful book will help you handle the tough problems. Read it now, before you need it.”–Denis McDonough, former secretary of the Department of Veterans Affairs and Chief of Staff to President Obama“Crisis Engineering is required reading for every decision maker in a complex company, non-profit, school, or government organization. This irresistible blend of theory, practice, and storytelling will help you avoid, reduce the duration and damage, and above all, take advantage of such unexpected, disorienting, and disruptive failures to make rapid system-wide improvements.”–Robert I. Sutton, Stanford Professor Emeritus and New York Times bestselling author of eight books including The No Asshole Rule, Good Boss, Bad Boss, and (with Huggy Rao) The Friction Project“Crisis Engineering brings together insightful definitions, useful (and gripping) anecdotes, and decades of collective experience in the hot seat to help you not only manage and recover from a crisis, but to come out better.”–Jason Fraser, Impact Strategy Advisor and Co-Author of Farther, Faster, and Far Less Drama“Crisis Engineering is a field guide for anyone trying to make change with urgency, humility, and heart.”–Jen Pahlka, author of Recoding America and Former U.S. Deputy CTO“Crisis Engineering is the essential guide to facing the complex breakdowns that characterize the 21st century. Read it, and come away wiser, stronger, and readier to understand and deal with whatever comes at you.”–Tim O’Reilly, founder & CEO of O’Reilly Media, and author of WTF? What’s the Future and Why It’s Up to Us“Crisis Engineering is the ultimate practical guide to leveraging a crisis to drive meaningful change. The authors–veterans and students of crises–provide both thoughtful analysis and compelling logic to provide a toolkit for making sense of what’s happening, understanding the systems involved, and reshaping them. A book I wish I’d had in difficult times.”–General Stanley McChrystal, US Army (Ret) & Co-Founder and CEO, McChrystal Group“The central fact of our era is the rot and stagnation of our institutions. Many words have been spent documenting and lamenting this state. Crisis Engineering’s contribution is a theory of how to get out of it, focused on the moments where brittle systems break. It’s written by doers for doers.”–Patrick McKenzie, host, Complex Systems“The world is never going to get less challenging, systems won’t get less complex, and the stakes won’t get lower. What’s more, the better you are at what you do - the more important and reliable your system is – the worse it will be when a crisis hits. This book gives you the understanding and tools you need so that, when your organization is suddenly in the most demanding moments of its existence, you can act with confidence, resilience, and grace.”–Deb Chachra, author of How Infrastructure Works: Inside the Systems That Shape Our World“This book gives you the tools to recognize a crisis, steer out of it, and maybe even make lasting change while you do. There’s so much insight here: plenty of theory and useful new ways to think about crisis, but also practical tactics and detailed real world case studies. (And the nerdy sidebars are fascinating.)”–Tanya Reilly, principal engineer and author of The Staff Engineer’s Path“This is the book I wish every single boss I ever worked for had on their desk.”–Dan Davies, Cyberneticist, author of The Unaccountability Machine and Back of Mind Substack

Marina Nitze is a partner in the crisis engineering firm Layer Aleph and co-author of HACK YOUR BUREAUCRACY. In addition to Layer Aleph, Marina is a fellow at New America’s New Practice Lab, where she works on improving America’s foster care system; her efforts have unlocked over $3B in cash payments each year to kin caregivers living below the poverty line, while eliminating significant administrative burden. Marina was the Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, after serving as a Senior Advisor on technology in the Obama White House and as the first Entrepreneur-in-Residence at the U.S. Department of Education. She lives in Seattle, WA.

Mikey Dickerson led the HealthCare.gov rescue, for which he was featured on the cover of TIME magazine. Afterwards, President Obama appointed him Deputy Chief Information Officer of the United States. Part of this involved Mikey’s work establishing the United States Digital Service (USDS) to bring America’s top technologists into government and solve its hardest and most pressing IT challenges. Mikey lives in Arizona.

Matthew Weaver was a founding member of the “SRE” discipline which now dominates technical operations worldwide, establishing SRE practices during his tenure leading global responsibility for the availability and continuity of Google’s search product in 2005-2009. He also spent several years at Fastly, improving the safety, performance, and resilience of the infrastructure - enabling them to handle the 800+ billion network requests they receive each day. He lives in rural Wisconsin.

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