Bad Services
How to fix services that don't work
$46.80
- Paperback
272 pages
- Release Date
22 December 2026
Summary
Bad services waste time, cost money, and can even ruin lives. Why, despite advances in technology, are most services getting worse rather than better?
From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work. This book will help you see the universal challenges we all face when delivering good services.
You’ll learn how to identify the root cause of these …
Book Details
| ISBN-13: | 9789063697211 |
|---|---|
| ISBN-10: | 906369721X |
| Author: | Lou Downe |
| Publisher: | BIS Publishers B.V. |
| Imprint: | BIS Publishers B.V. |
| Format: | Paperback |
| Number of Pages: | 272 |
| Release Date: | 22 December 2026 |
| Weight: | 420g |
| Dimensions: | 22mm x 130mm x 194mm |
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Lou Downe
Lou Downe is author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services, an organisation that has helped thousands of people and organisations around the world to build the skills they need to design and scale great services.
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