The Customer Rules

At Zappos, many of our business decisions revolve around the customer. Lee Cockerell understands the importance of a great customer experience and shows you how to Deliver Happiness to your customers. * Tony Hsieh, NY Times bestselling author of “Delivering Happiness” and CEO of Zappos.com, Inc. *These Rules rule. If you play by these rules you will win. – Carl Sewell – Chairman of Sewell Automotive Companies and author of the multi-million copy bestseller Customers For LifeLee Cockerell has drawn from his wealth of experience and written a wise and practical book chock full of ideas about delivering sensational service. He illustrates his lessons with engaging stories are about real-life people doing extraordinary things for others. I love it. – Mark Sanborn, bestselling author of The Fred FactorThe Customer Rules is easy to read and understand, but profound in so many ways!If companies and leaders would follow this advice their customers and business would be significantly better. – Al Weiss, President Disney Parks and Resorts, Worldwide (Retired)No matter what industry you’re in or what kind of company you work for, if customer service isn’t priority, your business will get crushed. This book shows that any employee at any level of an organization can take pride in serving customers with excellence - in doing so they bolster both their career and their company profits! – Marshall Goldsmith, bestselling author of MOJO and What Got You Here Won’t Get You ThereI don’t know many people who know more about customer service than Lee Cockerell. If you want to create raving fans and have customers brag about you, read his book, The Customer Rules. It will send you in the right direction – Ken Blanchard, Co-author, The One Minute Manager and Leading at a Higher Level

Lee Cockerell has spent his entire career in the hospitality industry. He spent eight years with Hilton Hotels, and seventeen with Marriotts Corporation, before joining Disney in 1990 to open Disneyland Paris. Since leaving Disneyland in 2006, he has published a book, Creating Magic, on leadership and excellence in customer service, and consults on issues such as customer service for organisations such as the Disney Institute.