Crisis Communication Cases from Asia

This book analyzes crisis communication in Asia, focusing on how culture (broadly defined) plays a central role in the way a crisis develops and is resolved.

Using the case study method, this book offers the reader glimpses of the variety of cultures in the continent, displaying the complexity of the cross-cultural process of conducting crisis communication in this diverse environment. Each of these cases addresses the onset, evolution, and resolution of the crisis. The contributors are seasoned practitioners who have done crisis communication work in this continent and have used the same framework of five environmental variables that define culture in this book: political culture, economic systems, societal culture, media systems, and activist environments.

This edited volume is ideal for scholars and advanced students in public relations and strategic communication generally and crisis communication specifically.

“Crisis Communication Cases from Asia is a book that fills a void in the marketplace which will be welcomed by both students and practitioners interested in learning more about Crisis Communication in Asia. The editors of the book, Prof. Krishnamurthy Sriramesh and Associate Professor Yeo Su Lin, are well-known scholars in the field of Crisis Communication that worked closely with practitioners from both the private and public sectors in Asia in writing the book. The book incorporates a cultural perspective to crisis communication and includes a wide range of cases from different countries in the region, as well as different types of crises.”

Daniel Laufer, Victoria University of Wellington, New Zealand

“This book pushes the boundaries of theory and practice in crisis communication by incorporating a cultural perspective. Each case is examined through a socio-political lens including societal, organizational, political, economic, media and activist cultures. Such a perspective is novel to crisis communication scholarship, a welcome addition to advance knowledge. Notably, the book does not treat Asia as a homogenous whole, but as a tapestry of widely divergent cultures. This book fills a glaring lacuna in crisis communication research by offering a rich compilation of crisis cases from nine Asian countries written by practitioners using the same conceptual framework for analysis.”

Ganga Dhanesh, University of Maryland, USA

“Crisis Communication Cases from Asia is a book that fills a void in the marketplace which will be welcomed by both students and practitioners interested in learning more about Crisis Communication in Asia. The editors of the book, Prof. Krishnamurthy Sriramesh and Associate Professor Yeo Su Lin, are well-known scholars in the field of Crisis Communication who worked closely with practitioners from both the private and public sectors in Asia in writing the book. The book incorporates a cultural perspective to crisis communication and includes a wide range of cases from different countries in the region, as well as different types of crises.”

Daniel Laufer, Victoria University of Wellington, New Zealand

“This book pushes the boundaries of theory and practice in crisis communication by incorporating a cultural perspective. Each case is examined through a socio-political lens including societal, organizational, political, economic, media and activist cultures. Such a perspective is novel to crisis communication scholarship, a welcome addition to advance knowledge. Notably, the book does not treat Asia as a homogeneous whole, but as a tapestry of widely divergent cultures. This book fills a glaring lacuna in crisis communication research by offering a rich compilation of crisis cases from nine Asian countries written by practitioners using the same conceptual framework for analysis.”

Ganga Dhanesh, University of Maryland, USA

Krishnamurthy Sriramesh is a Professor of Public Relations in the College of Media, Communication, and Information at the University of Colorado, Boulder, USA.

Su Lin Yeo is Associate Professor in the Lee Kong Chian School of Business at Singapore Management University.

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